4sHrSupport acts as both a Data Controller (for account holders and website visitors) and a Data Processor (for employee data submitted by our customers). This policy applies to both. For customer-submitted data, the customer's own data governance agreements with 4sHrSupport govern that processing.
Overview
This Privacy Policy describes how 4S HR Support Private Limited collects, uses, discloses, and protects personal data when you visit our website, register for an account, or use the 4sHrSupport Workforce Operations Suite ("Service").
We built 4sHrSupport knowing that workforce data is among the most sensitive data a business holds. Our commitment is to handle it with the highest standards of care, transparency, and security.
Data We Collect
Account Data
Full name, business email, phone number, company name, job title, company size, billing information, and hashed login credentials.
Workforce Data
Employee profiles, employment terms, attendance, leave history, performance reviews, recruitment records, learning records, payroll, and skill assessments submitted by customers.
Usage Data
IP address, browser type, pages visited, timestamps, device identifiers, feature usage analytics, and error logs.
AI Interaction Data
Content of interactions with AI agents (Recruiting, HR Helpdesk, etc.), used to provide accurate responses and improve AI accuracy. Not used to train models on identifiable data without explicit consent.
How We Use Your Data
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Providing and operating the Service | Account data, Customer Data | Contract |
| Processing payments | Billing data | Contract |
| Customer support & onboarding | Account data, support history | Legitimate interest |
| Service notifications & updates | Email address | Contract / Legitimate interest |
| Security monitoring & fraud prevention | Usage data, IP address | Legitimate interest |
| Product analytics & improvement | Anonymized usage data | Legitimate interest |
| Marketing communications | Email, name (opt-in only) | Consent |
| Legal compliance & audit | Relevant records | Legal obligation |
| AI model operation | Anonymized interaction data | Legitimate interest |
Legal Basis for Processing
Data Sharing
We do not sell your personal data. We never have. We never will.
Sub-processors
Trusted third-party providers (hosting, payments, email delivery, error monitoring) are bound by Data Processing Agreements and may only process data as directed by 4sHrSupport.
Customer Instructions
We share Customer Data when instructed by the Customer through Platform features, integrations, or API calls.
Legal Requirements
We may disclose data if required by law, court order, or to protect the rights, property, or safety of 4sHrSupport or others.
Business Transfers
In a merger or acquisition, personal data may transfer. We will notify you before your data is subject to a different privacy policy.
Data Retention
Security
Your Privacy Rights
Access
Request a copy of the personal data we hold about you.
Rectification
Request correction of inaccurate or incomplete data.
Erasure
Request deletion of your data, subject to legal obligations.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to processing based on legitimate interests or direct marketing.
Withdraw Consent
Withdraw consent for consent-based processing at any time without penalty.
To exercise any right, email privacy@4sHrSupport.com. We respond within 30 days and may verify your identity before fulfilling a request.
Cookies
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AI & Automated Processing
Contact & DPO
For privacy questions, data subject requests, or concerns: